FAQs
We know wellness is personal. That’s why we’ve put together this FAQ to answer your most common questions about Stelimasa Health and our SH Natural Harmony Series supplements. If you don’t see your answer here, our support team is just an email away: support@stelimasahealth.com.
🛒Orders & Purchasing
How do I place an order?
Simply browse our Shop All page, select your desired product(s), add them to your cart, and proceed to checkout.
We accept all major credit cards and secure payment methods.
Can I modify or cancel my order after placing it?
- Within 2 hours: Yes! Email us with your order number and we’ll do our best to adjust before fulfillment begins.
- After 2 hours: Orders that have entered fulfillment cannot be changed. You may refuse delivery or return the order once received (see Returns & Refunds below).
Do you offer bundles or multi-packs?
Yes! We offer:
- 2-Pack Bundles (mix & match)
- 3-Pack Bundles (best value)
- Family Pack (all 6 products)
Bundles provide the best value per bottle.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay.
📦Shipping & Delivery
Where do you ship from?
All orders are fulfilled in the U.S. ensuring fast, reliable delivery.
How long does fulfillment take?
Processing time is 1–3 business days
before shipment. Delivery times vary by destination:
- United States: 3–7 business days
- Canada & Europe: 7–14 business days
- Australia: 10–15 business days
Do you ship internationally?
Yes. We currently ship to:
- United States (FREE shipping)
- Canada
- United Kingdom & Europe
- Australia
International customers are responsible for
import duties, VAT, or customs fees.
How do I track my order?
Once shipped, you’ll receive a tracking number by email. Use the carrier link
provided to follow your order.
My tracking hasn’t updated. What should I do?
Tracking can take 24–48 hours to show. If no update appears after 5 business days, contact us with your order number.
💊Product Questions
What products do you offer?
Our SH Natural Harmony Series includes:
- SH Gut Guardian — Probiotic + Prebiotic
- SH Harmony Balance — Hormonal & Menopause Support
- SH Adaptation Edge — Adaptogen Stress Support
- SH Night Reset — Natural Sleep & Recovery
- SH Moringa Pure — Plant-Based Energy & Vitality
- SH Glow Collagen Creamer — Beauty & Joint Support
Each bottle contains 60 capsules (30-day supply at 2 per day) except SH Glow Collagen Creamer.
Are your supplements safe and FDA-compliant?
Yes. All products are manufactured in FDA-registered, GMP-certified facilities in the U.S. Please note: supplements are not FDA-approved (the FDA regulates facilities and labeling, not supplements themselves).
Are your products vegan/gluten-free/allergen-free?
- Vegan: Adaptation Edge, Night Reset, Moringa Pure
- Gluten-Free: Gut Guardian, Night Reset, Moringa Pure, Collagen Creamer
- Allergen-Free: Gut Guardian, Night Reset
- Non-GMO: Harmony Balance, Night Reset, Collagen Creamer
- Grass-Fed: Collagen Creamer
See individual product pages for details.
How should I store supplements?
Keep bottles sealed, stored in a cool, dry place away from sunlight, and out of reach of children.
Can I take multiple products together?
Yes, but if you’re on prescription medication or managing a medical condition, consult your healthcare provider before combining supplements.
What’s the recommended dosage?
Each label lists the serving size (typically 2 capsules daily). Do not exceed unless advised by a healthcare professional.
🔄Returns & Refunds
What’s your return policy?
We offer a 30-day satisfaction guarantee from delivery. Eligible returns
include:
- Unopened, sealed bottles in original condition
- Defective or damaged products (with photos)
Not eligible:
- Opened bottles (due to safety)
- Clearance or final-sale items
How do I start a return?
Email support@stelimasahealth.com with your order number, reason, and photos (if applicable). We’ll send return instructions.
Who pays return shipping?
- Damaged/incorrect items: We cover return shipping.
- Change of mind: Customer pays return shipping.
When will I be refunded?
Refunds are issued 3–5 business days after your return is received and inspected. Funds typically appear within 5–10 business days depending on your bank.
🌍International Orders
Do I have to pay customs fees?
Yes. International customers are responsible for all customs, VAT, and import fees. We cannot control or predict these charges. Refusal to pay may result in the order being returned or destroyed without refund.
Can I track international orders?
Yes. Tracking is provided but may update more slowly once your package is in customs.
🔐Privacy & Security
Is my payment information secure?
Absolutely. We use SSL encryption and PCI-compliant processors. We never store your full credit card details.
How do you use my personal information?
We only collect information needed to process and deliver your order. For full details, see our Privacy Policy.
🏥 Health& Safety
Are these statements FDA-approved?
No. Dietary supplements are not evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent disease.
Can I take these if I’m pregnant or nursing?
Please consult your healthcare provider before use.
Are there side effects?
Our formulas use natural ingredients and are generally well tolerated. Discontinue use and seek medical advice if you experience adverse reactions.
📞Customer Support
How can I contact you?
Email: support@stelimasahealth.com
Response time: within 1–2 business days (Mon–Fri)
Our Offices
- U.S. Office: 3680 Wilshire Blvd, Ste P04, Los Angeles, CA 90010
- UK Office: 5 Brayford Square, London, E1 0SG
What are your support hours?
Mon–Fri: 9am–5pm GMT (UK) / 9am–5pm PST (U.S.)